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Health Coaching and Prevention

Guidance and support to help you make positive lifestyle changes. Available for participants and covered spouses in the HealthFlex plan.

Personify Health

Work one-on-one with an experienced health coach who can help you identify well-being goals, build healthy habits and stay motivated. Coaching is helpful for those wanting to improve nutrition, increase movement, reduce stress or manage specific health risks.

What to do:

  • Log in to Personify Health through Benefits Access or the Personify App, click on the Health tab, and select “Coaching” to choose the topic of your choice and schedule your appointment. Your scheduled coaching call will appear on the Coaching page, and you may reschedule or cancel as needed.
  • You can earn Wellness Credits for coaching sessions when completed.

Chronic Disease Prevention Program

The Chronic Disease Prevention Program offers a digital, personalized experience designed to help lower the risk of certain health conditions, such as diabetes and heart disease. It helps with healthy weight management and lifestyle support. Participants receive guidance that encourages sustainable habits related to nutrition, physical activity and overall well-being. This program includes personalized coaching, educational content and connected devices that help support progress over time.

How to access:

  • Log in to Personify Health through Benefits Access or the Personify App, navigate to the Benefits page, and search for “Chronic Disease Prevention” to get started.
  • Enrollment involves an online application, after which a dedicated health coach and interactive weekly lessons help support lifestyle changes. Individuals must meet the clinical criteria to participate.

Diabetes Management Program

Participants living with type 1 or type 2 diabetes can access a digital program designed to support daily management and improve quality of life. Education, tracking tools and personalized coaching support help you manage your condition with greater confidence.

How to get started:

  • Log in to Personify Health through Benefits Access or the Personify App, navigate to the Benefits page, and search for “Diabetes Management” to get started.
  • Enrollment typically involves an online application, after which a dedicated health coach and interactive weekly lessons help support lifestyle changes. Individuals must have a diagnosis of diabetes to participate.

Weight Watchers

Weight Watchers is a weight management program that uses a personalized points system, digital tools and community support to help people lose weight and build healthier habits, moving beyond just dieting to focus on overall wellness and behavior change.

How to join and use:

  • Log in to Personify Health through Benefits Access or the Personify App, navigate to the Benefits page, and search for “Weight Watchers” to get started
  • Enter Access ID: 15481112 and select your membership type. Then enter your first name, last name and date of birth (as shown on your HealthFlex medical ID card) to enroll.
  • For assistance registering, call the WW Wellness Hotline at 1-866-204-2885.

HealthFlex participants and family members age 18+ are eligible for discounted membership rates (HealthFlex pays 50% of the monthly membership fee).

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Screenings and Assessments

Tools that help you understand your current health status and where to focus next. Available to participants and covered spouses in HealthFlex. Some Via Benefit retirees have access to the Blueprint for Wellness. Check with your plan sponsor for eligibility.

Blueprint for Wellness

Take a biometric screening to learn key health indicators such as blood pressure, cholesterol, blood glucose and more. These results can help identify potential risks early and guide conversations with your health care provider.

How to complete your screening:

  • Log in to Personify Health through Benefits Access or the Personify App, navigate to the Benefits page, and search for “Quest Blueprint for Wellness” to get started, or
  • Call 1-855-623-9355 to schedule your screening.
  • HealthFlex participants and covered spouses are each eligible for a $100 annual incentive for completing the screening.

Screenings are available at Quest Patient Service Centers, onsite events (if offered by your sponsor), using an at-home self-collection kit or you can ask your doctor to complete a physician form using your recent lab results.

Health Check

This confidential online health questionnaire measures lifestyle risks in areas of stress, sleep, physical activity nutrition and more. After completing it, you’ll receive personalized recommendations in Personify Health to help you improve your well-being. This questionnaire is also important to help anonymously identify health risks in the HealthFlex population that may benefit from additional programming.

How to Get Started

  • To take the Health Check: Log in to Personify Health through Benefits Access or the Personify App and select Survey under the Health tab to complete the assessment online.

If both you and your covered spouse complete the Health Check between January 1 and August 31, you will avoid a higher annual deductible in the next plan year. 

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Daily Well-Being Tools

Small steps that support long-term well-being. Available for participants and covered spouses in HealthFlex, as well as some other groups when offered by the plan sponsor.

Personify Health Activity Program

Track your steps and other healthy habits, complete daily activities that support overall well-being, and earn rewards along the way. Personify Health also delivers daily tips and motivating challenges designed to support you at every stage of your wellness journey.

How to get started:

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Mental and Emotional Support

Caring for your emotional well-being at every stage of ministry and employment. These programs are currently available for all individuals covered by the HealthFlex plan.

Employee Assistance Program (EAP)

Gain confidential support for personal or professional concerns—such as stress, family challenges, grief, work pressures or emotional health needs. EAP services connect you with licensed professionals who can help you navigate life’s uncertainties.

How to use:

  • Call the dedicated HealthFlex EAP team at 1-866-881-6800 to obtain an authorization code and start support with an in-network provider
  • Confidential counseling and work/life services are available at no cost for up to eight sessions per concern per family member each year. Participants covered by HealthFlex—as well as participants’ family and household members, including those not covered by HealthFlex—have access. You can also access the EAP through Benefits Access or the Personify Health app or website by searching “Employee Assistance Program” under the Benefits tab.

Behavioral Health Through MDLIVE

Connect with licensed therapists or board-certified psychiatrists virtually by phone or video. This service offers convenient access to support for anxiety, depression, grief and other mental health concerns. There is no member cost for MDLIVE for anyone enrolled in HealthFlex.

How to get started:

  • Primary HealthFlex participants: Log in to Benefits Access and select MDLIVE to access behavioral health services. You can also access service for covered dependent children.
  • Covered spouses enrolled in HealthFlex: Log in to Personify Health, navigate to the Benefits page, and search for “MDLIVE Behavioral Health” to register.
  • After registration, you can schedule appointments for therapy or psychiatric care by phone or video.

First Aid for Mental Health

Access on-demand training sessions designed to help you recognize early signs of mental health concerns in yourself or others. These resources offer guidance on how to respond compassionately, encourage support-seeking behaviors, and foster healthier conversations around emotional well-being. These trainings can be especially helpful for clergy and employees who regularly care for the needs of others. They are available to share publicly with congregations and community members.

How to get started:

  • Visit the First Aid for Mental Health event page to access webinar recordings and session materials. 
  • View Session 1: The Basics and Session 2: A Deeper Dive, which cover foundational concepts and practical strategies to support yourself and others. 

Recommended for clergy, covered spouses, church leaders, staff and congregation members seeking skills to respond compassionately to mental health needs. We encourage you to watch, share and discuss these concepts with those in your community.

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Virtual Care Access

Care from home, anytime.

MDLIVE Medical Care

MDLIVE provides 24/7 virtual access to board-certified physicians for non-emergency medical needs. Virtual visits can reduce travel time, help avoid unnecessary urgent care visits and provide care quickly when you need it most. MDLIVE is available at no member cost share for all individuals covered by the HealthFlex plan.

How to register/access:

  • Primary HealthFlex participants: Log in to Benefits Access and select MDLIVE—no additional username or password is needed.
  • Covered spouses enrolled in HealthFlex: Log in to Personify Health, go to the Benefits page, then search for “MDLIVE Telemedicine” to register.
  • Once registered, virtual medical visits are available via phone or video.

Care Coordinators

All individuals enrolled in HealthFlex can connect with Wespath Care Coordinators, a dedicated team of nurses, benefits specialists and claims experts who help make navigating health care easier. Wespath Care Coordinators can assist with understanding your benefits, finding in-network providers, clarifying medical bills or claims and resolving issues with your health care coverage. 

How to get started:

  • Log in to Benefits Access and select Medical Benefits & Care Coordination to request support, or
  • Call the Care Coordinators team directly at 833-762-0876.
  • Support is available at no additional cost to HealthFlex participants.

Care Coordinators act as a trusted guide, helping remove barriers, clarify next steps and ensure you have the information needed to make informed health care decisions.

HealthFlex Well-Being Incentives

HealthFlex participants and spouses can earn rewards for completing healthy activities.

HealthFlex offers financial incentives for taking positive steps, such as completing your Health Check, participating in Blueprint for Wellness, or engaging in Personify Health activities. Log in to Benefits Access to view your personalized incentive opportunities.

How to earn and access:

  • All incentives (Blueprint for Wellness, Health Check, Wellness Credits, Personify Health Points, etc.) require a Personify Health account.
  • Log in to Personify Health through Benefits Access or the Personify App to view actions that earn Rewards Cash.
  • Rewards Cash can be redeemed for bank deposits, gift cards, merchandise, or charity donations.

New to Personify Health? Register today!